|
Download Barossa Pavilions COVID-19 Information Sheet:
|
| ||
Frequently Asked Questions:
How many pavilions are there & how far apart are they?
There are 6 pavilions (Sky 1&2, River 1&2, and Valley 1&2). Each pavilion is a separate freestanding building designed for just one couple and is approx. 30-40 meters from the adjacent pavilion, then a few hundred meters to the next pair. Privacy was a primary consideration in the design and orientation so they are all very privately positioned, with window tinting to assures daytime privacy with blinds open.
What is the difference between Deluxe (River & Sky) & Premium (Valley) Pavilions?
Sky & River Pavilions are Deluxe standard rooms while Valley Pavilions are our Premium rooms. Although very similar in many aspects our Valley (Premium) Pavilions occupy the most private position on the property and have extra features such as a double-sided real flame fireplace between the spa room & bedroom plus a luxury king size ergo-motion massage bed.
Can I request a pavilion?
When booking direct on our website you are able to choose between our Sky, River or Valley Pavilions.
Is breakfast included?
All direct bookings include a complimentary generous gourmet selection of local produce sufficient for at least 2-3 mornings which is not replenished during stays. Because we do not replenish breakfast provisions we are able to provide you with discounted LONG stay rates for 3+ nights and we also find most guests like to pick-up local produce while exploring to supplement provisions.
Do you cater for special dietary needs?
We provide a wide selection of breakfast provisions to ensure most people have something to choose from. Upon booking you can also choose to add a Gluten Free or Vegetarian extras to your breakfast provisions. If both guests are Gluten Free or Vegetarian then no need to select the extra, just mention in the comments when booking and will will provide appropriate substitutions to your provisions at no extra cost.
Are the pavilions serviced?
No. Barossa Pavilions provides non-serviced self-catering accommodation and is not serviced daily. Stays of 5 nights or longer receive one mid-stay service/clean.
What is the difference between Short & Long stay rates?
SHORT stay rates are rates applicable to bookings for 2 or 3 nights in duration. LONG stay rates are further discounted rates for stays of 4 nights or longer. Short and Long stay rates are non-serviced discounted accommodation rates which require payment upon booking however stays of 5 nights or longer include one mid-stay pavilion clean/service.
What is the check-in procedure?
You will be sent a email approximately 24 hours prior to arrival with a gate access code, the name of your pavilion and a unique door code for your pavilion. If you do not receive your email or do not have access to email you will need to contact us before midday on the day of arrival. Please note we do not have a reception nor is the property staffed. Check-in is from 2 pm and check-out at 11 am.
Can we have a early check-in or late departure?
We may be able to accommodate a early check-in or late check-out however we only have two of each room type so we can not confirm if possible until 24 hours prior to arrival as it is dependent on the occupancy prior/after. If available, early arrivals before 2pm or departures after 11am are charged at $30 per hour…. when booking you can add this request selecting the number of hours you would like to arrive early or depart late up to a maximum of 3 hours.
We will advise the day before via email if the request is possible and confirm the charge applied to your card.
Is the access road to your property sealed?
Only 1.5km along Fuss Road is unsealded but generally in good condition. Internal roads on the property are also not sealed but are kept in good condition.
Do you accept 1 night bookings?
No sorry. Due to the cost of inclusions with each stay and operating a large property which only accommodates 6 couples, one night stays are not able to be provided any cheaper than rate for two nights. Some guests choose to book two nights and take advantage of a early arrival or late departure if only able to stay for one night.
Can I invite friends to the pavilion?
Each pavilion is designed to accommodate just 2 people (1 couple). For the privacy & security of all guests visitors are not allowed without the prior approval of management and under no circumstance should the gate code be disclosed to other persons, other than Taxi's or Tour Guides, without management approval.
Is the accommodation quiet?
Generally Barossa Pavilions is a tranquil place to stay with the pavilions located quite a distance from neighbours and the nearest road being a rural road located over the river. We are near a significant winery and surrounded by working farms so during harvest or vintage extra noise can be expected at times from machinery/trucks as is the case in all of the Barossa Valley certain times of the year. Also, as the Barossa is a fruit growing region, sometimes gas guns may be in operation during the day in neighbouring vineyards from Feb - April as grapes ripen.
How long will it take to travel to Barossa Pavilions?
From Adelaide via Gawler allow approx. 1 hour
From Adelaide via Adelaide Hills (scenic route) allow approx. 1.5 hours
Detailed directions are available from our location page.
How far are you from the nearest town?
Lyndoch is the nearest town and is only 2km (5 minutes) away. Gawler & Tanunda are the next nearest towns each only 15 minutes drive away.
How far are you from the nearest restaurant?
Hermann's Restaurant is open for lunch 7 days per week at the Yaldara 1847 winery just below our property (500m walk).
Lyndoch Hill Restaurant (1.5km) and Lord Lyndoch (3.5km) are both open 7 nights per week.
I don't want to cook, can we order meals in-house?
Apart from self-catering breakfast provisions we do not have facility to provide any other food. We recommend the Lord Lyndoch Restaurant for in-house meals to pick-up as they offer the option of ordering anything on their menu to take-away.
Can I purchase a gift certificate?
Yes. Please contact us to discuss options available. Certificates are issued for a monetary value allowing the recipient to book the best available rate. They are valid for 1 year.
Is there a telephone, internet access or mobile phone coverage?
We do not have telephones in the pavilions however we do have free internet access (subject to acceptable use).
Good mobile phone coverage is available from all networks; Telstra, Optus, Vodafone, etc.
Are the pavilions non-smoking?
Smoking is not permitted inside any pavilions. You may smoke on the outside decking however we ask that you be careful to extinguish your butts fully in the ashtray provided and also ensure windows/doors facing the deck are closed to avoid smoke drifting inside the pavilion. If evidence of smoking inside a pavilion is found an additional cleaning/airing charge of $500 will be applicable.
What should we bring with us?
We like to think we provide everything required to make your stay comfortable however apart from your personal items and clothing you may also like to bring your favourite music on CD or to stream via one of the Bluetooth devices. We provide a selection of DVD's and 120+ movies to stream and also have a library for book/magazine loans or swaps.
Is there a supermarket close by?
Yes. Lyndoch is just a few minutes away and has a small supermarket along with an excellent bakery and butcher. Tanunda also has a supermarket which is open 7am - 8pm every day of the year except Christmas Day.
Do you accommodate children?
No. Barossa Pavilions is designed to be a couples retreat and therefore is not suitable for children or toddlers.
Infants less than 12 months old and not walking may be accommodated, however we are unable to provide any cots or high chairs.
Can we bring our pets?
No. Barossa Pavilions is also a working farm with livestock. Why not treat your dog or cat to a break also, with a stay at 'Barossa Bed & Biscuit' - we highly recommend it.
How many pavilions are there & how far apart are they?
There are 6 pavilions (Sky 1&2, River 1&2, and Valley 1&2). Each pavilion is a separate freestanding building designed for just one couple and is approx. 30-40 meters from the adjacent pavilion, then a few hundred meters to the next pair. Privacy was a primary consideration in the design and orientation so they are all very privately positioned, with window tinting to assures daytime privacy with blinds open.
What is the difference between Deluxe (River & Sky) & Premium (Valley) Pavilions?
Sky & River Pavilions are Deluxe standard rooms while Valley Pavilions are our Premium rooms. Although very similar in many aspects our Valley (Premium) Pavilions occupy the most private position on the property and have extra features such as a double-sided real flame fireplace between the spa room & bedroom plus a luxury king size ergo-motion massage bed.
Can I request a pavilion?
When booking direct on our website you are able to choose between our Sky, River or Valley Pavilions.
Is breakfast included?
All direct bookings include a complimentary generous gourmet selection of local produce sufficient for at least 2-3 mornings which is not replenished during stays. Because we do not replenish breakfast provisions we are able to provide you with discounted LONG stay rates for 3+ nights and we also find most guests like to pick-up local produce while exploring to supplement provisions.
Do you cater for special dietary needs?
We provide a wide selection of breakfast provisions to ensure most people have something to choose from. Upon booking you can also choose to add a Gluten Free or Vegetarian extras to your breakfast provisions. If both guests are Gluten Free or Vegetarian then no need to select the extra, just mention in the comments when booking and will will provide appropriate substitutions to your provisions at no extra cost.
Are the pavilions serviced?
No. Barossa Pavilions provides non-serviced self-catering accommodation and is not serviced daily. Stays of 5 nights or longer receive one mid-stay service/clean.
What is the difference between Short & Long stay rates?
SHORT stay rates are rates applicable to bookings for 2 or 3 nights in duration. LONG stay rates are further discounted rates for stays of 4 nights or longer. Short and Long stay rates are non-serviced discounted accommodation rates which require payment upon booking however stays of 5 nights or longer include one mid-stay pavilion clean/service.
What is the check-in procedure?
You will be sent a email approximately 24 hours prior to arrival with a gate access code, the name of your pavilion and a unique door code for your pavilion. If you do not receive your email or do not have access to email you will need to contact us before midday on the day of arrival. Please note we do not have a reception nor is the property staffed. Check-in is from 2 pm and check-out at 11 am.
Can we have a early check-in or late departure?
We may be able to accommodate a early check-in or late check-out however we only have two of each room type so we can not confirm if possible until 24 hours prior to arrival as it is dependent on the occupancy prior/after. If available, early arrivals before 2pm or departures after 11am are charged at $30 per hour…. when booking you can add this request selecting the number of hours you would like to arrive early or depart late up to a maximum of 3 hours.
We will advise the day before via email if the request is possible and confirm the charge applied to your card.
Is the access road to your property sealed?
Only 1.5km along Fuss Road is unsealded but generally in good condition. Internal roads on the property are also not sealed but are kept in good condition.
Do you accept 1 night bookings?
No sorry. Due to the cost of inclusions with each stay and operating a large property which only accommodates 6 couples, one night stays are not able to be provided any cheaper than rate for two nights. Some guests choose to book two nights and take advantage of a early arrival or late departure if only able to stay for one night.
Can I invite friends to the pavilion?
Each pavilion is designed to accommodate just 2 people (1 couple). For the privacy & security of all guests visitors are not allowed without the prior approval of management and under no circumstance should the gate code be disclosed to other persons, other than Taxi's or Tour Guides, without management approval.
Is the accommodation quiet?
Generally Barossa Pavilions is a tranquil place to stay with the pavilions located quite a distance from neighbours and the nearest road being a rural road located over the river. We are near a significant winery and surrounded by working farms so during harvest or vintage extra noise can be expected at times from machinery/trucks as is the case in all of the Barossa Valley certain times of the year. Also, as the Barossa is a fruit growing region, sometimes gas guns may be in operation during the day in neighbouring vineyards from Feb - April as grapes ripen.
How long will it take to travel to Barossa Pavilions?
From Adelaide via Gawler allow approx. 1 hour
From Adelaide via Adelaide Hills (scenic route) allow approx. 1.5 hours
Detailed directions are available from our location page.
How far are you from the nearest town?
Lyndoch is the nearest town and is only 2km (5 minutes) away. Gawler & Tanunda are the next nearest towns each only 15 minutes drive away.
How far are you from the nearest restaurant?
Hermann's Restaurant is open for lunch 7 days per week at the Yaldara 1847 winery just below our property (500m walk).
Lyndoch Hill Restaurant (1.5km) and Lord Lyndoch (3.5km) are both open 7 nights per week.
I don't want to cook, can we order meals in-house?
Apart from self-catering breakfast provisions we do not have facility to provide any other food. We recommend the Lord Lyndoch Restaurant for in-house meals to pick-up as they offer the option of ordering anything on their menu to take-away.
Can I purchase a gift certificate?
Yes. Please contact us to discuss options available. Certificates are issued for a monetary value allowing the recipient to book the best available rate. They are valid for 1 year.
Is there a telephone, internet access or mobile phone coverage?
We do not have telephones in the pavilions however we do have free internet access (subject to acceptable use).
Good mobile phone coverage is available from all networks; Telstra, Optus, Vodafone, etc.
Are the pavilions non-smoking?
Smoking is not permitted inside any pavilions. You may smoke on the outside decking however we ask that you be careful to extinguish your butts fully in the ashtray provided and also ensure windows/doors facing the deck are closed to avoid smoke drifting inside the pavilion. If evidence of smoking inside a pavilion is found an additional cleaning/airing charge of $500 will be applicable.
What should we bring with us?
We like to think we provide everything required to make your stay comfortable however apart from your personal items and clothing you may also like to bring your favourite music on CD or to stream via one of the Bluetooth devices. We provide a selection of DVD's and 120+ movies to stream and also have a library for book/magazine loans or swaps.
Is there a supermarket close by?
Yes. Lyndoch is just a few minutes away and has a small supermarket along with an excellent bakery and butcher. Tanunda also has a supermarket which is open 7am - 8pm every day of the year except Christmas Day.
Do you accommodate children?
No. Barossa Pavilions is designed to be a couples retreat and therefore is not suitable for children or toddlers.
Infants less than 12 months old and not walking may be accommodated, however we are unable to provide any cots or high chairs.
Can we bring our pets?
No. Barossa Pavilions is also a working farm with livestock. Why not treat your dog or cat to a break also, with a stay at 'Barossa Bed & Biscuit' - we highly recommend it.
Property Payment and Cancellation Policies:
Payment Policy:
SINGLE (1 PAVILION): Full payment upon booking confirmation.
GROUP (3+ PAVILIONS): 50% of total upon booking confirmation. Balance due 60 days prior to arrival.
GLASSHOUSE: 50% of total upon booking confirmation. Balance and security bond due 30 days prior to arrival.
METHODS OF PAYMENT: Visa or MasterCard via Payment Express gateway.
Cancellation Policy:
SINGLE (1 PAVILION): Cancellation more than 30 days prior to arrival will receive a full refund less $80 cancellation administration fee. Less than 30 days prior to arrival forfeit the value of all nights booked and paid.
GROUP (3+ PAVILIONS): Cancellation more than 60 days prior to arrival will receive a full refund less $80 cancellation administration fee. Less than 60 days prior to arrival forfeit the value of all nights booked and paid.
GLASSHOUSE: Cancellation more than 30 days prior to arrival will receive a full refund less $100 cancellation administration fee. Less than 30 days prior to arrival forfeit the value of all nights booked and paid. A security bond of $1500 is payable for all Glasshouse bookings and will be refunded within 3 days after departure if all conditions of occupancy have been satisfied.
DATE CHANGE: Dates may be changed once until 30 days prior to arrival for single pavilion and glasshouse bookings only (not available for groups). Adjustment in rates for dates changed may be applicable resulting in extra charges. No rate refund is available where the new dates are at a lower rate.
RE-SELL POLICY: If a cancelled booking can be re-sold a refund will be given equivalent to the value of the nights re-sold, which may be less than the original rate, and minus the cancellation administration fee.
TRAVEL INSURANCE: We are a small property with most bookings made well in advance of arrival, hence cancellations often result in un-sold rooms. For this reason our cancellation policy is not flexible and we recommend all guests ensure they have travel insurance to cover unforeseen circumstances.
CONVID-19 NOTICE:
To ensure the security and certainty of your future booking we are making the following enhancements to our standard cancellation policy:
For all current and future bookings, guests unable to stay due to a government decree restricting travel or forced quarantine relating to COVID-19, a full credit will be provided to use on alternative dates within the next 12 months.
For Pavilions: Date changes may be made for absolutely any reason up until 7 days prior to arrival for bookings staying before 31st August 2020.
For Glasshouse: Date changes may be made for absolutely any reason up until 14 days prior to arrival for bookings staying before 31st August 2020.
We understand it is a very difficult time for all and especially trying times to operate a small business. Our cancellation policies have been amended to reflect the disruption caused to all by COVID-19, while trying to strike a balance with planning ahead with our business staffing and stock ordering needs.
Terms and Conditions Occupancy:
CHECK-IN PROCEDURE:
Barossa Pavilions and Glasshouse is located within a secure gated property with private keyless access to accommodation. No reception or permanent staff are located on site. Gate and room entry codes are sent via email on the day before arrival. Guests who do not have access to email should contact us before 12pm on the day of arrival.
CHECK-IN TIME is from 2:00pm (1400 hours)
CHECK-OUT TIME is before 11:00am (1100 hours)
EARLY ARRIVAL and LATE DEPARTURE (Pavilions Only): With only 6 Pavilions, early check-in or a late check-out is often not possible and can only be confirmed 24 hours prior to arrival or departure. If available, extra staffing costs mean arrivals before 2pm or departures after 11am are charged at $30 per hour…. when booking online you are able to select this option as an extra. We will advise via email the day before arrival or departure if the request is possible and confirm the charge to be applied to your card.
MAXIMUM OCCUPANCY: Each Pavilion can accommodate a maximum of 2 adults. The Glasshouse can accommodate a maximum of 8 people. Guests attempting to accommodate more persons than booked are forewarned they will turned away, forfeiting the full value of the booking.
VISITORS: For the privacy and security of all guests, visitors to the property are NOT allowed without the prior approval of management. With approval, Pavilion guests can have up to 2 visitors at any one time and Glasshouse guests can have up to 4 visitors at any one time.
NO EVENTS: Guests at Barossa Pavilions and Glasshouse must not hold any functions, events or wedding related activities on the property without prior approval of management. Charges or penalties may apply.
NO CHILDREN : Barossa Pavilions and Glasshouse are designed to be a couples retreat and therefore not suitable for children or toddlers. Babes in arms (ie. Infants less than 12 months old) are welcome, however we do not provide cots or high chairs. We are happy to accommodate guests over the age of 12 in the Glasshouse with adult supervision.
NO PETS: Due to the presence of stock and wildlife on the property pets are not allowed.
NO SMOKING: Smoking is not permitted inside the Pavilions or Glasshouse. Smoking is allowed outside. Guests should be careful to extinguish butts fully and ensure windows/doors nearby are closed. If smoke is evident inside a building, an additional cleaning/airing charge of $300 will be applicable plus the cost on any room nights from loss of room hire.
SPA BATH USE: No additives/oils/surfactants other than the products we supply are to be added to the spa bath. If a spray tan or self tan treatment has been applied within the last 24 hours the spa jets should not be used. Oil based products used in tan treatments can cause issues with cleaning/flushing of the spa which in some cases will incur $100 p/hour excess cleaning charge.
DUE CARE/CLEANLINESS: Although we understand accidents can happen, obvious indiscriminate damage or filth left in a Pavilion or Glasshouse is not acceptable. Evidence of such abuse will result in a $100 p/hour excess cleaning charge along with any applicable replacement/repair costs.
Payment Policy:
SINGLE (1 PAVILION): Full payment upon booking confirmation.
GROUP (3+ PAVILIONS): 50% of total upon booking confirmation. Balance due 60 days prior to arrival.
GLASSHOUSE: 50% of total upon booking confirmation. Balance and security bond due 30 days prior to arrival.
METHODS OF PAYMENT: Visa or MasterCard via Payment Express gateway.
Cancellation Policy:
SINGLE (1 PAVILION): Cancellation more than 30 days prior to arrival will receive a full refund less $80 cancellation administration fee. Less than 30 days prior to arrival forfeit the value of all nights booked and paid.
GROUP (3+ PAVILIONS): Cancellation more than 60 days prior to arrival will receive a full refund less $80 cancellation administration fee. Less than 60 days prior to arrival forfeit the value of all nights booked and paid.
GLASSHOUSE: Cancellation more than 30 days prior to arrival will receive a full refund less $100 cancellation administration fee. Less than 30 days prior to arrival forfeit the value of all nights booked and paid. A security bond of $1500 is payable for all Glasshouse bookings and will be refunded within 3 days after departure if all conditions of occupancy have been satisfied.
DATE CHANGE: Dates may be changed once until 30 days prior to arrival for single pavilion and glasshouse bookings only (not available for groups). Adjustment in rates for dates changed may be applicable resulting in extra charges. No rate refund is available where the new dates are at a lower rate.
RE-SELL POLICY: If a cancelled booking can be re-sold a refund will be given equivalent to the value of the nights re-sold, which may be less than the original rate, and minus the cancellation administration fee.
TRAVEL INSURANCE: We are a small property with most bookings made well in advance of arrival, hence cancellations often result in un-sold rooms. For this reason our cancellation policy is not flexible and we recommend all guests ensure they have travel insurance to cover unforeseen circumstances.
CONVID-19 NOTICE:
To ensure the security and certainty of your future booking we are making the following enhancements to our standard cancellation policy:
For all current and future bookings, guests unable to stay due to a government decree restricting travel or forced quarantine relating to COVID-19, a full credit will be provided to use on alternative dates within the next 12 months.
For Pavilions: Date changes may be made for absolutely any reason up until 7 days prior to arrival for bookings staying before 31st August 2020.
For Glasshouse: Date changes may be made for absolutely any reason up until 14 days prior to arrival for bookings staying before 31st August 2020.
We understand it is a very difficult time for all and especially trying times to operate a small business. Our cancellation policies have been amended to reflect the disruption caused to all by COVID-19, while trying to strike a balance with planning ahead with our business staffing and stock ordering needs.
Terms and Conditions Occupancy:
CHECK-IN PROCEDURE:
Barossa Pavilions and Glasshouse is located within a secure gated property with private keyless access to accommodation. No reception or permanent staff are located on site. Gate and room entry codes are sent via email on the day before arrival. Guests who do not have access to email should contact us before 12pm on the day of arrival.
CHECK-IN TIME is from 2:00pm (1400 hours)
CHECK-OUT TIME is before 11:00am (1100 hours)
EARLY ARRIVAL and LATE DEPARTURE (Pavilions Only): With only 6 Pavilions, early check-in or a late check-out is often not possible and can only be confirmed 24 hours prior to arrival or departure. If available, extra staffing costs mean arrivals before 2pm or departures after 11am are charged at $30 per hour…. when booking online you are able to select this option as an extra. We will advise via email the day before arrival or departure if the request is possible and confirm the charge to be applied to your card.
MAXIMUM OCCUPANCY: Each Pavilion can accommodate a maximum of 2 adults. The Glasshouse can accommodate a maximum of 8 people. Guests attempting to accommodate more persons than booked are forewarned they will turned away, forfeiting the full value of the booking.
VISITORS: For the privacy and security of all guests, visitors to the property are NOT allowed without the prior approval of management. With approval, Pavilion guests can have up to 2 visitors at any one time and Glasshouse guests can have up to 4 visitors at any one time.
NO EVENTS: Guests at Barossa Pavilions and Glasshouse must not hold any functions, events or wedding related activities on the property without prior approval of management. Charges or penalties may apply.
NO CHILDREN : Barossa Pavilions and Glasshouse are designed to be a couples retreat and therefore not suitable for children or toddlers. Babes in arms (ie. Infants less than 12 months old) are welcome, however we do not provide cots or high chairs. We are happy to accommodate guests over the age of 12 in the Glasshouse with adult supervision.
NO PETS: Due to the presence of stock and wildlife on the property pets are not allowed.
NO SMOKING: Smoking is not permitted inside the Pavilions or Glasshouse. Smoking is allowed outside. Guests should be careful to extinguish butts fully and ensure windows/doors nearby are closed. If smoke is evident inside a building, an additional cleaning/airing charge of $300 will be applicable plus the cost on any room nights from loss of room hire.
SPA BATH USE: No additives/oils/surfactants other than the products we supply are to be added to the spa bath. If a spray tan or self tan treatment has been applied within the last 24 hours the spa jets should not be used. Oil based products used in tan treatments can cause issues with cleaning/flushing of the spa which in some cases will incur $100 p/hour excess cleaning charge.
DUE CARE/CLEANLINESS: Although we understand accidents can happen, obvious indiscriminate damage or filth left in a Pavilion or Glasshouse is not acceptable. Evidence of such abuse will result in a $100 p/hour excess cleaning charge along with any applicable replacement/repair costs.